We’ve withdrawn endota Mineral Protect SPF50 Sunscreen from sale in New zealand
We know recent updates about sunscreen testing have caused uncertainty and concern. We hear and share those concerns.
When questions were raised about the accuracy of testing to determine SPF ratings, we paused sales of endota Mineral Protect SPF50 Sunscreen and have held detailed discussions with the manufacturer of the sunscreen’s base formula and the Therapeutic Goods Administration (TGA).
Many sunscreens, including nearly 20 identified by the TGA, use a common base formula, to which brands add additional ingredients (like fragrances and colour tints), which the TGA says can cause variations in the product and its SPF rating.
Our independent laboratory testing, performed to international standards (ISO 24444), on the finished formula of Mineral Protect SPF50 Sunscreen indicated an SPF value of 52 under test conditions. However, given the complexity, variability and questions over Australian SPF testing standards, we have decided to cease supply of Mineral Protect SPF50. We want you to have full confidence in all endota’s products.
If you have purchased a Mineral Protect Sunscreen SPF50 and would like a refund, please email online@endota.co.nz.
FAQs: Mineral Protect SPF50 Sunscreen
Why was Mineral Protect SPF50 Sunscreen cancelled?
After careful consideration and in light of SPF testing variabilities, we decided to cease supply.
What did your testing show?
Our independent laboratory testing, performed to international standards (ISO 24444), on the finished formula of Mineral Protect SPF50 Sunscreen indicated an SPF value of 52 under test conditions.
How do I claim a refund?
If you have purchased a Mineral Protect Sunscreen SPF50 and would like a refund, please email online@endota.co.nz.
Refunds
For eligible purchases, we offer a refund of the purchase price.
To qualify for a refund or credit, the product must have been purchased after January 2023, and proof of purchase is required.
Acceptable proof of purchase includes:
- Receipt
- Order number from an online purchase
- Bank statement (if no receipt is available)
Payment method conditions:
If payment was made using an endota gift card, the refund will be issued as an endota gift card for the original purchase amount.
For all other payment methods, refunds will be processed via the original method of payment.
Are other endota sunscreens affected?
This decision applies only to Mineral Protect SPF50 Sunscreen. We have placed a temporary hold on the sale of Natural Clear Zinc SPF50+ while we undertake additional independent re-testing of the formulations. Although Natural Clear Zinc uses a different formulation, we chose to pause sales as a proactive measure while further testing is completed. We’ll share updates as soon as results are available.
Can I still use the Mineral Protect SPF50 Sunscreen
The current TGA recommendation is to not use the product and recommends seeking an alternative sunscreen.
FAQs: Natural Clear Zinc SPF50+
Why was Natural Clear Zinc SPF50+ paused?
We temporarily paused Natural Clear Zinc SPF50+ as a precaution while additional independent testing is carried out. This step reflects our commitment to safety and transparency. The Natural Clear Zinc SPF50+ formula is a separate formulation from Mineral Protect SPF50. We’re simply pausing whilst we wait for the final test results.
When will Natural Clear Zinc SPF50+ be available again?
We have submitted the product for further testing and will share updates as soon as results are available.
Is it safe to use Natural Clear Zinc SPF50+ if I already, have it?
There are no known concerns with the product. The pause is precautionary while we complete further testing.
