Frequently Asked Questions
& customer care
customer care
for spa purchases and bookings
Please contact your local spa directly and our team will be delighted to help.
for online purchases
Please email us at online@endota.co.nz and our team will be in touch within 2 business days.
forme x endota
Since July 2023, all spas of Forme Spa & Wellbeing in New Zealand have since become endota.
Even though the name has changed, rest assured that our commitment to delivering exceptional treatments by fully qualified therapists remains unchanged. We will continue to offer an extensive range of results-driven skincare and wellness products, along with Gift Cards which are the perfect way to share the gift of wellbeing.
endota is a well-known Australian day spa and wellness brand. It was founded in 2000 by Melanie Gleeson, CEO, who started the business with a vision to create a place of relaxation and rejuvenation for women. The name “endota” is derived from an Indigenous Australian word meaning “beautiful.” Today, endota operates over 120 spa locations across Australia, Canada, Thailand and now New Zealand, offering a wide range of spa treatments and services.
At endota, we take pride in using natural and organic ingredients in our products and treatments. We have developed our own skincare and product ranges, featuring 220 skincare and wellness products which incorporate Indigenous Australian botanicals and ingredients. These products are used in our professional treatments in spa and are also available for purchase, allowing customers to continue their spa experience at home.
endota is committed to sustainability and environmental responsibility. We aim to minimise our impact on the planet by implementing eco-friendly practices in our operations and sourcing sustainable materials for our products.
spa etiquette & bookings
To maximise your experience, please arrive 15 mins before your appointment so you can unwind in our relaxation lounge and enjoy a soothing cup of organic tea. This allows time for you to complete your client information to ensure that your chosen treatment is suitable for you.
If you are pregnant, have any injuries or skin conditions please let us know to ensure your treatment is tailored accordingly.
If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have tested positive for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.
We recommend that you arrive in comfortable clothes so that when your treatment is complete, you can leave feeling totally relaxed and at ease. If you are having a foot treatment, please wear open-toe shoes.
You can enjoy your endota experience with a friend or loved one. Please mention that you would like a double room when you make your booking, and we can let you know if this is possible.
Let us tailor an experience for you and your friends. Contact your local endota to discuss your event.
Adolescents from the age of 12 to 17 are welcome to enjoy a selection of treatments with the permission and supervision of a parent, guardian or caregiver, who must also sign the client card. Please check with your local spa as to which treatments are available for teens prior to making your booking. We do not perform treatments on children under the age of 12.
We understand that many of our clients have young children, however due to safety concerns children are generally not permitted in spa. Please check with your local spa if you cannot make arrangements prior to your treatment.
Our endota gift cards offer a range of nourishing endota spa experiences. We have Gift Cards available for a dollar value or you can choose to gift an endota experience from our treatment menu. For more information, please click here to view our Gift Card FAQ.
We require a valid credit card or Gift Card number when booking your appointment to secure the reservation.
Please keep in mind that if you decide to cancel your appointment with less than 24 hours’ notice (or 48 hours for bookings involving two or more guests), a 50% cancellation fee may be applied. Your full amount may be charged if you do not show up to your appointment without warning.
If you are pregnant, please share your news with us when you book, as some facial and body treatments are not recommended whilst pregnant or during the first trimester.
We have specific treatments that we can recommend for mums-to-be and can advise on the suitability of our range of facial and body treatments at different stages of your pregnancy.
For the comfort of you and your baby our pregnancy massages are performed with you in a side lying position supporting your body with comfortable pillows. This ensures there’s no pressure on your lower back, your whole body can be treated and there is reduced pressure on your inferior vena cava artery ensuring you’re safe and comfortable.
We recommend the following treatments that are safe and suitable during pregnancy and breastfeeding to nourish, hydrate, and rebalance the skin and provide deep relaxation.
- Organic Infusion Facial: using endota certified organics to rehydrate and nourish skin, includes face, scalp and foot massage.
- New Age Customised Facial: using our New Age range to target specific skin concerns, includes face, scalp and foot massage (60-minute option)
- Pregnant Pause: Feel stress melt away with this 75-minute treatment specifically designed to offer mums-to-be peaceful relaxation and the opportunity to unwind.
Our pregnant pause spa package is designed to be safe for pregnant women in all trimesters. Please let us know at the time of booking that you are pregnant.
Some of our products contain certain nut or nut derived ingredients. When meeting with your therapist and filling out your Client Card, please ensure you list all allergies and any specific ingredients you are allergic to. Whilst we make every effort to ensure the safety of our clients, we can’t guarantee a nut-free environment. Clients with anaphylaxis are required to carry their EpiPen on them while in spa.
Please note that all prices displayed include GST and are subject to possible changes without prior notice.
For your convenience, we accept major credit cards such as Visa, Mastercard, Alipay, American Express, and WeChat Pay, as well as eftpos and debit cards. Payment for all treatments is required on or before the day of your scheduled appointment.
Please note that surcharges may apply on public holidays.
gift cards
Yes, Forme gift cards with a valid expiry date can be redeemed at our eight endota locations across New Zealand, as well as online for product orders.
Your Forme gift card can be redeemed in spa on a range of our products and treatments. Please contact your local endota spa to book in your spa experience.
Only endota New Zealand Gift Cards can be redeemed at our New Zealand spas.
Australian endota Gift Cards are valid only for use in Australia and cannot be redeemed at our New Zealand locations.
“Gift Card” is the new name for what was previously known as a “gift voucher”.
Gift vouchers purchased are still valid until expiry, across all endota New Zealand locations.
We offer Gift Cards for a dollar amount or you can select a treatment or spa package of your choice.
All of our Gift Cards can be exchanged for any treatment of the same value, upgraded to a different treatment*, or exchanged for products in spa or online.
Our Gift Cards are available for purchase both in our spas and online, as eGift Cards or physical Gift Cards. Gift Cards may not be exchanged for other Gift Cards. You can order physical Gift Cards online and have them delivered by mail, or you can purchase in person at your local spa. Click here to purchase your Gift Card online or pop into your local endota spa
*Surcharges may apply
Our eGift Card is short for electronic gift cards. They are sent to the nominated email address with a link to a pdf file format. eGift Cards can be sent directly to the recipient, forwarded, or printed out and given to the recipient.
As at April 2023, our Gift Cards are valid for 12 months from date of issue.
Your Gift Card or eGift Card will come with a 12 month expiry date from the date of purchase.
- For eGift Cards: Your expiry date is detailed in the PDF itself
- For physical Gift Cards: Your expiry date can be found on the back of your gift card
If you still cannot find your expiry date, contact your local spa and our friendly staff will look this up for you.
Gift Cards are valid up until the date of expiry listed on the card.
All Gift Cards purchased at endota New Zealand can be redeemed at any of our spas located in New Zealand, as well as online for any product orders.
If you are unable to see the pay by gift card option in checkout, please remove any Gift Cards from your cart.
If the issue still persists, please reach out to online@endota.co.nz.
For your convenience, you can order Gift Cards online or buy from any of our endota locations in New Zealand. We can also deliver to an address of your choice in New Zealand.
Gift Cards (previously known as vouchers) are presented in a gift envelope or can be sent via email for your convenience.
No, Gift Card purchases are non-refundable and our cancellation policy applies.
You can select either option: a specified dollar amount, or specific spa treatment or spa package.
eGift Cards are sent automatically immediately.
For physical Gift Cards, you will generally receive your Gift Card within 2-3 working days, however please allow for longer with delivery to rural areas and during the Christmas period. We will email you confirmation when we have processed your order.
For any issues with Gift Card delivery, please email orders@endota.co.nz
Yes. Your Gift Card can be exchanged for any treatment of the same value, upgraded to a different treatment, used across multiple transactions, or exchanged for products in spa.
Yes, we offer Gift Cards for a dollar amount or you can select treatment/s or a spa package of your choice. Click here to purchase your Gift Card online or pop into your local endota spa.
Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your Gift Card is not in your spam folder, please email online@endota.co.nz for assistance from our customer care team.
In the event that you have misplaced your eGift Card please contact online@endota.co.nz with your email, tax receipt or original purchase order number and we will do our best to locate your Gift Card.
Physical endota Gift Cards should be treated like cash and cannot be replaced if lost or misplaced, so make sure you keep it somewhere safe.
No. After purchasing an eGift Card, it is sent instantly to you or your chosen recipient’s email address as a link, from which the Gift Card PDF can be downloaded.
Yes, just skip the recipient email field, and your Gift Card will be sent to your nominated email address upon checkout.
Yes, we have a section where you can fill in the recipient’s details and a message for your Gift Card. You can simply fill it with a space.
Your Gift Card or eGift Card can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged in spa for products. You can also choose to keep the Gift Card and use it for yourself or give it to a different person.
Your Gift Card or eGift Card cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card) once the purchase has been made.
Your Gift Card cannot be used to purchase another Gift Card. It cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card).
Postage and handling charges for sending a Gift Card via mail are $7.50. We use NZ courier delivery. When your Gift Card is processed our online team will send you an email with tracking for delivery of your Gift Card.
On Digital e-Gift Cards, the number is found under the barcode:
On Physical Gift Cards, the number will be located on the back of your Gift Card, below the barcode:
For Physical ‘Gift Station’ Gift Cards that use a PIN code, the number will be located on the back of the Gift Card, underneath the barcode number to the left of the scratch-off panel:
Some of our physical Gift Cards also have a PIN code as well as the Gift Card number. These Gift Cards are sold in selected retailers only.
You can find this PIN code on the back of your Gift Card to the right of the Gift Card number, behind a scratch-off panel:
In order to check the available balance on your Gift Card, reach out to your local spa or contact online@endota.co.nz.
If your Gift Card is a ‘Gift Station’ Gift Card (it will say this in the upper right of the back of the Gift Card), you may check your balance on Gift Stations website. Please note this service will not be able to check the balance of any Gift Cards bought online or in spa.
returns
endota will happily exchange unused, unopened and re-saleable goods within 14 days of purchase, with receipt or proof of purchase. In addition, we will gladly issue a full refund to the original payment method for any unused, unopened and re-saleable merchandise that is returned within 14 days of the receipt of purchase. We can not accept returns for simple change of mind when the product has been opened.
Products purchased online from the webstore must be returned in their original packaging to Endota NZ, level 1 – 150 Hurstmere Road Takapuna 0622, Auckland.
We recommend that you use signature-required Courier post. If you use general post, your package will not be insured and we cannot accept liability if it goes missing.
endota Gift Cards and eGift Cards cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or Gift Card) once the purchase has been made.
If you would like to return items purchased online click here to contact our Customer Care Team.
The returns policy applies in addition to and does not affect your statutory or contractual rights, including the consumer guarantees which are provided under the CONSUMER GUARANTEES ACT for faulty items. For more information, please refer to the CONSUMER GUARANTEES ACT 1993.
Items that are purchased in spa must be returned to the spa of purchase for exchange or refund. endota will happily exchange unused, unopened and resaleable goods within 14 days of purchase, with a receipt. In addition, we will gladly issue a full refund to the original payment method for any unused, unopened and resaleable merchandise that is returned within 14 days of the receipt of purchase. We can not accept returns for simple change of mind when the product has been opened.
endota Gift Cards and eGift Cards cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card) once the purchase has been made.
If you would like to return items purchased is spa, just pop back in or contact the spa directly on 0800 367 772.
The returns policy applies in addition to and does not affect your statutory or contractual rights, including the consumer guarantees which are provided under the CONSUMER GUARANTEES ACT for faulty items. For more information, please refer to the CONSUMER GUARANTEES ACT 1993.
Refunds will be processed using the original payment method. In the case of returning a product purchased with an endota Gift Card or eGift Card, the refund will be issued as another endota Gift Card. Please note that any delivery costs incurred will not be included in the refund.
The delivery fee for returned items will only be refunded by endota if the items are deemed faulty or broken, where the return is the result of an error or if you have a legitimate claim under the CONSUMER GUARANTEES ACT 1993.
In such cases, please contact our Customer Care Team who will guide you through the return process and arrange for the refund, including the delivery fee, if applicable.
endota accepts returns on purchases made with a Gift Card or eGift Card. In the case of returning a product purchased with an endota Gift Card or eGift Card, the refund will be issued as another endota eGift Card.
The total refund is equal to the value of the returned items shown on the receipt at the time of purchase.
Our Customer Care Team will send an email to the nominated email address on your order to confirm they have received your return. Please be patient as this can take up to 15 business days to process.
endota will happily exchange or refund any product that has arrived faulty or broken. Please email online@endota.co.nz for assistance from our Customer Care Team.
For any faulty or broken products purchased in spa, please return to the spa of purchase to process an exchange or refund.
If you have had an allergic reaction to any of our products, please either return to the spa of purchase or email online@endota.co.nz for assistance with an exchange or refund.
skincare & accessories
The endota Organics™ range is certified to the COSMOS-standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skincare claiming natural or organic status. It is specific to the cosmetics category.
The COSMOS certified organic logo will appear on the packaging of the product when the product meets the COSMOS-standard of 95% organic, measured as a percent of the total product.
The COSMOS certified natural logo will appear on the packaging of products when the product contains less than 95% certified organic ingredients, but no less than 50%, and contains up to 100% natural ingredients.
Only the endota Organics™ range is currently certified however none of our products are tested on animals.
Our endota Organics Nurture range is safe for use during pregnancy. endota Organics™ products contain certified organic essential oils and other endota ranges may contain ingredients that are not safe or have not been tested for use during pregnancy. We would recommend consulting with your doctor or obstetrician prior to use. All product descriptions on our website include a full ingredients list.
endota Organics Nurture is a unique range of organic skincare for mother and baby. Designed to pick up where Mother Nature left off, caring for mother & baby’s skin with ingredients that are as close to nature as possible.
Our Organics Nurture range is COSMOS certified organic or natural by Australian Certified Organic, dermatologically tested and pH balanced for sensitive skin. These nourishing products contain no harsh ingredients or chemical irritants and are free from mineral oils, paraffins, parabens, phenoxyethanol, lanolin, silicones, SLS, SLES, PEG, colourants, and artificial fragrances.
For all other products including our endota Organics™ range, we recommend consulting with your Doctor or Pediatrician. All product descriptions on our website include a full ingredients list.
endota products are sold at our endota spa locations and online at www.endotaspa.co.nz. If you would like to retail our products please contact our endota Export Team via email at export@endota.com.au.
For a personalised and thorough evaluation of your skin, we suggest visiting your local endota spa for a skincare consultation with one of our skilled therapists.
As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any animal product testing or animal ingredients to be used. endota is a cruelty-free company, none of our products are tested on animals.
The endota Organics™ range is mostly free of animal by-products. Please note that some of our products do contain beeswax & honey. Any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are certainly derived from plant sources. All product descriptions on our website include a full ingredients list.
Some of our products do contain nut derivative ingredients. All product descriptions on our website include a full ingredients list.
We continue to evolve our supply chain, so it is environmentally responsible. We do this through developing products that are, where possible:
- Made from recycled materials.
- Made from renewable resources, using renewable energy.
- Can be recycled post-use.
- Australian Made – to reduce carbon footprint and support Australian companies.
- Transported using recyclable fillers and shippers.
endota is also a member of APCO (Australian Packaging Covenant Organisation). Being an APCO member is one of the most important indicators of a genuine commitment to supporting positive environmental outcomes through sustainable packaging. Membership demonstrates that an organization is consciously committed to taking action to improve their impact on the environment.
None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you check the ingredients list and patch test the product on your skin before using. All product descriptions on our website include a full ingredients list.
Each endota spa provides testers for many of our products in spa, so please visit your local endota spa to trial products from the range.
All product descriptions on our website include a full ingredients list. Moreover, all endota products have all ingredients printed on the back of the packaging.
Yes, we consider our products and treatments to be unisex.
All products have a guaranteed shelf-life of 24 months unopened, and 6 months opened.
Light therapy (LED) & clinical peels
LED is a natural, non-invasive treatment that is proven to boost collagen, increase hydration, and improve microcirculation.
The LED device infuses light deep through skin layers and into the cells. It works from the inside out to stimulate collagen and elastin production at the cellular level. This renews the cell whilst oxygenating the external layers of the skin. The results will allow the skin to better absorb skincare accelerating the improvement in the skin’s texture and tone.
Yes. The treatment stimulates the intricate cellular processes that stimulate collagen production, increasing skin elasticity, and promoting greater blood flow and tissue oxygenation. Results may vary from person to person.
The design of our LED face masks ensures maximum coverage of the face while maintaining a comfortable and non-claustrophobic fit.
The treatment heads do not get hot nor feel hot against the skin. They produce light energy with very little thermal energy, making the treatment relaxing as well as effective.
Yes. Low-level light therapy increases blood flow and tissue oxygenation within skin treated with red and near infra-red light, helping the skin utilise active ingredients more effectively.
Yes. LED will enhance and accelerate the results from other treatments particularly facials, microdermabrasion, electro-meso therapy (EMT) and chemical peels because it builds healthy skin from the inside out, complimenting other treatments.
After a single treatment skin may feel firmer and tighter with a reduced pore size. Your complexion will look more vibrant and fresher due to the increased blood flow and tissue oxygenation at the cellular level. A course of 5 treatments will help improve fine lines and wrinkles and will improve skin firmness, elasticity, and any pigmentary issues. Results can last for several months following a course of 5 treatments, however, maintenance sessions are advised to ensure longer-lasting results.
As endota LED uses non-thermal properties it does not damage skin cells, so you can’t over treat the skin. During a treatment, skin cells reach a light absorption level at which point they no longer absorb light.
Our LED mask has been specifically designed to deliver a comfortable treatment. It does not feel heavy on the skin and eye goggles will be provided for you so you can relax. The LED face masks have been designed to cover as much of the face as possible while not feeling claustrophobic.
To ensure optimal results from your clinical peel facial, it is recommended to simplify your skincare routine two weeks prior to the treatment. During this time, focus on gentle cleansing, avoid harsh exfoliation, and refrain from using retinol, AHAs/BHAs. By doing so, your skin will be better prepared to receive the maximum benefits of the treatment.
During and after the peel, it is normal to experience mild tingling, heat, and itching. However, it is important to communicate any pain or extreme heat to your therapist, as the treatment should not cause discomfort.
Following a New Age Clinical Peel, your skin will undergo a renewal process, resulting in a resurfaced complexion. It is normal for the skin to appear red or flushed and become more sensitive based on its initial condition and your skincare routine. You may also experience temporary skin tightening that can last several days. Light flaking of the skin is expected, typically beginning within 1-3 days after the treatment and resolving within 7-10 days, depending on your skin’s condition.
After a peel, it is recommended to:
- Apply sunscreen with a minimum SPF30 daily.
- Avoid direct sun exposure for 2-3 weeks.
- Refrain from waxing or using exfoliation products on the treated area for at least 72 hours or until sensitivity subsides.
- Don’t pick or peel scabs, blisters, or loose skin to prevent scarring.
- Avoid excessive heat, such as hot showers, saunas, or spa baths.
- Refrain from strenuous exercise or activities that increase blood circulation to the face for 24 hours post-treatment.
- Consult your skincare professional regarding when you can resume your regular skincare routine.
Booking FAQs & your day spa visit
Welcome! We can’t wait to have you at our spa. For new guests, please arrive 15 minutes before your treatment to allow time for us to get to know you better by learning your preferences and background information.
For all guests, late arrival may impact the duration of your treatment, as we need to honour the next booking in line.
All prices are GST inclusive and subject to change without notice.
We accept major credit cards – Visa/Mastercard/Alipay/American Express/WeChat Pay and eftpos/debit cards. All treatments must be paid on or before the day of your booking.
Made a booking but the time doesn’t suit? We do ask for 48 hours notice and you can reschedule online or by contacting the spa.
Once your time is reserved just for you, we often turn away other guests who want that time. Therefore we do ask for 48 hours notice to reschedule or alter your booking or you may be charged a cancellation fee of up to 50% of the treatment amount if we cannot book someone else in for the time we were holding for you.
- Click the book button and select which spa you would like to visit
- You can choose if it is just for yourself or if you are part of a couple or group and make a booking for more than one person
- Search for your treatment or choose from the drop down menu
- You can select ‘any therapist’ or if you have a therapist you would like to request you can select them
- Once you’ve chosen what you like you can select the date and time (or even view availability at nearby locations if the times available at your selected spa don’t suit)
- Create an account or log in to make your booking so we know who to expect*
We require either a credit card or valid Gift Card number to secure your appointment time with us. This will only be charged if you no-show or cancel your appointment within 24 hours notice (48 hours for bookings for 2 or more guests), with a 50% charge for changes or cancellations within 24 hours and 100% for no-show/failure to arrive for your appointment.
media enquiries
Please email customercare@endota.com.au
Please email customercare@endota.com.au and our Corporate Partnerships Team will be in touch.
